Straightforward, no small print tricks.
We offer a 14-day money-back guarantee on the 12-Week Program, starting from your date of purchase. If you decide within those 14 days that the Program isn't right for you, we will refund the full amount you paid for the core Program.
Email customerservices@adaptivenutrition.co.uk with your order confirmation and the words "refund request" in the subject line. We don't require a reason, though we'd genuinely appreciate any feedback that helps us improve. We aim to acknowledge every refund request within one business day.
| Item | Refundable within 14 days |
|---|---|
| The 12-Week Program (core access) | Yes, in full |
| Workout Plan add-on | Yes, in full |
| Workout Plan + App add-on | Yes, in full |
| Printed Workbook (physical) | Yes, once returned unused — see Section 4 |
| Adaptive Journal (physical) | Yes, once returned unused — see Section 4 |
If your order included a Printed Workbook or Adaptive Journal, we ask that you return the item unused and in resellable condition before we issue a refund on that portion of your order. You'll receive a prepaid return label by email once your refund request is confirmed. Digital access (the core Program) can still be refunded even if you keep the physical item, at our discretion, where return shipping isn't practical.
Once approved, refunds are issued to your original payment method within 5–10 business days, though your bank or card provider may take a few additional days to show the funds in your account.
If you have a concern about your order, please contact us directly first — we can usually resolve things faster than a card chargeback, and it helps us keep costs (and prices) down for everyone. Unauthorised chargebacks without first contacting us may result in suspension of Program access while the matter is investigated.
Questions about this policy? Email customerservices@adaptivenutrition.co.uk or visit our Contact page.